When adding live chat makes things worse
A chat widget is a promise of availability. When you cannot keep it, an unanswered chat costs more than having no chat at all. How to decide before you install one.
- Live chat
- Conversion
- Customer support
Founder & Product Engineer

Fondator, InfoWebPlus
Teme despre care scrie și construiește George pe InfoWebPlus.
A chat widget is a promise of availability. When you cannot keep it, an unanswered chat costs more than having no chat at all. How to decide before you install one.
Tawk.to, Crisp, Intercom and Chatwoot judged on constraints rather than feature tables, plus the three problems that only show up after the widget is live.