Hospitality CRM is lightweight on purpose
Track guests who book often, celebrate anniversaries, note allergies and seating preferences, and invite them when you launch a seasonal menu, not spam everyone who visited once three years ago.
Workflows
Reservation-linked profiles. Merge CoverManager/TheFork bookings with walk-in notes captured by hosts.
Events and large groups. Pipeline for private dining inquiries: date, headcount, menu tier, deposit status.
Review and feedback loop. Post-visit thank-you and review requests for opted-in guests, manager approves sends.
Multi-location groups. Shared guest profile across sites with site-specific visit history.
Integrations
CoverManager, TheFork, GloriaFood, Mailchimp or Customer.io, WhatsApp for confirmations, POS export for spend bands (optional).
Delivery
Guest profiles + event inquiry pipeline in 4–7 weeks for single-location restaurants; multi-site adds 2–3 weeks. InfoWebPlus, Costa del Sol.
This complements our broader custom software service, and pairs naturally with AI integrations for restaurants when the same reservation workflows need automation beyond the CRM itself.